By signing up to have lessons in the Guitar Truck* you agree to adhere to our terms of service. They are as follows:
Termination of lessons: You must give 1 months notice if you wish to cancel your lessons. (one calendar month is from 1st -10th of a given month to end that end of the SAME month, after the 10th it is the end of the following month)
Missed lessons by the pupil: Any lesson missed by the pupil for ANY reason is, unfortunately, missed and Guitar Truck are not obligated to catch or refund any lesson. It is to be made clear that it is the weekly time slot that is paid for and NOT the actual lessons themselves.
Missed lessons by the teacher: If a teacher misses a lesson all efforts will be made to catch up the lesson before the school year has finished. If a catch up time cannot be arranged at the convenience of the teacher and pupil then the money for that missed lesson will be refunded at the end of the year.
Payment Methods: We accept standing orders as a form of monthly payment only. Cheques and cash are not accepted. A Paypal payment of the 1st two months + tuition book are required to be made for the “initial payment” which secures your child’s time slot and enables them to be added to the timetable and for lessons to commence. A standing order must then be set up and in place ready for the 1st of the month AFTER those initial two months (already paid for) are completed for lessons to continue. Lessons may be refused to a child if this payment is not made and an administration fee of £10 may be added and an invoice sent for a any month not covered by a standing order. The setting up of the standing order is the responsibility of the person paying for guitar lessons and should be either set up online or at their bank. Guitar Truck can post out standing order form however a cost of £5 (added to the 1st payment) will be incurred for this to cover the cost for stamps and admin. If an STO form is sent out and not returned in time and another is needed to be sent out a FURTHER £5 will be added (and a subsequent £5 to each new one that needs to be sent out).
Reference on STO: The reference on the standing order MUST be the name of the child having the guitar lessons (e.g “Joe Bloggs”. This is in order for us to search statements quicker and easier using our pupil list. A fine of £10 will be incurred by the person paying for lessons should the reference not be correct resulting in an email needing to be sent out to rectify the mistake.
Failure to cancel a standing order / direct debit after termination of lessons: It is the responsibility of the customer to cancel a standing order / direct debit after termination of lessons. You will be advised by Drum Truck as to when the standing order / direct debit needs to run until and when it needs to be canceled by but Drum Truck has no control over a standing order / direct debit therefore it is solely the responsibility of the customer to make sure it is canceled. Drum Truck are not obligated to refund any further payments made to their account after the lessons have been terminated. If, as a gesture of good will, it is agreed A refund will be issued an administration fee of £18 per standing order / direct debit per month (for every month payments have over run by) will be taken away from the total repaid.
30 day money back guarantee: Within 30 days from your child’s FIRST lesson you can chose to cancel lessons at any point for a full refund. The tuition book will need to be given back to Guitar Truck but the FREE plectrums and folder may be kept by the pupil. The initial payment needs to have been made and a standing order needs to have been set up for continuation of lessons, however if within the 30day period notice is given (up to 5pm on the 30th day) a full refund of all monies paid will be refunded however the cancelation of the standing order is your responsibility to cancel.
Guitar Truck reserve the right to change the day and time of any lesson to fit in with their timetable between the hours of 8am-4pm Monday to Friday without giving notice.
Guitar Truck reserves the right to change the price of lessons at any point in the year however at least 30days notice will be given in case you wish to give us notice to cancel lessons / to change the standing order amount.
*Guitar Truck is a trading name of “The CSDT Partnership”.
Data Protection Principles / Compliance with GDPR (EU) May 2018
Data Protection Act Schedule 1
Personal data shall be processed fairly and lawfully and, in particular, shall not be processed unless –
(a) at least one of the conditions in Schedule 2 is met, and
(b) in the case of sensitive personal data, at least one of the conditions in Schedule 3 is also met.
Personal data shall be obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes.
Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed.
Personal data shall be accurate and, where necessary, kept up to date.
Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Personal data shall be processed in accordance with the rights of data subjects under this Act.
Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.
Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.
Cookies & Monitoring
Monitoring is important for your consumers to understand what information you are collecting from visits. It is important that you stress the reasons why you are monitoring this traffic. Remember to mention any 3rd party services you are using that may collect cookies also, such as Google Analytics.
- Strictly necessary cookies – These are cookies that are essential to the operation of our website.
- Analytical / performance cookies (Google Analytics) – These cookies allow us to recognise and count the number of visitors to our website.
- Functionality cookies – These cookies are used to recognise you when you return to our website.
- Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.
We may monitor traffic to our site and collect the following information: The IP address of your computer. The referring website from which you have got to our website from.
The reasons for this are: To make ongoing improvements to our website based on this data. To see our most popular sources of business.
Disclosure of personal data
We may disclose your personal data:
- If we sell our business.
- To agents and service providers.
- In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cybercrime or to protect the website, rights, personal safety of person/s.
- We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which we may hold or process about you.